Return Policy

Our Commitment

At Recoverdrjointal, we want you to be completely satisfied with your handmade decor purchase. This policy applies when you buy as a consumer (not in the course of a trade or profession). Under Finnish and EU consumer law, you have a statutory 14-day right of withdrawal for distance sales. The information below explains how we apply that right and our return process.

14-Day Right of Withdrawal (Statutory)

Under the Finnish Consumer Protection Act (Kuluttajansuojalaki) and EU consumer rights, you have a 14-day right of withdrawal without giving a reason. The period starts on the day you (or a person you name) receive the goods. You must inform us of your decision to withdraw within those 14 days, using a clear statement (e.g. by email, contact form, or letter). You do not need to use a specific form. If we have not given you the required pre-contract information about the right of withdrawal, the withdrawal period may be extended to 12 months and will end 14 days after you receive that information.

Eligible Items for Return

To be eligible for a return, items must be:

• In their original condition, unused and undamaged
• In the original packaging with all tags attached
• Accompanied by the original receipt or proof of purchase

Exceptions to the Right of Withdrawal

Under Finnish and EU law, the 14-day right of withdrawal does not apply (or ends once you have started using the item in a way that would damage it) in cases such as:

• Custom-made or personalised pieces made to your specifications
• Items that have been used, damaged, or altered after delivery beyond what is necessary to establish their nature and functioning
• Sealed goods unsealed after delivery where unsealing would affect hygiene or other protection (not typically applicable to our decor)

We may refuse a return if the item is not in its original condition or packaging. For distance sales to consumers, the statutory 14-day right of withdrawal applies unless a specific legal exception applies (such as custom-made or personalised goods).

How to Withdraw

To use your right of withdrawal:

• Inform us of your decision within 14 days of receiving the goods (e.g. by email, contact form, or letter); no specific form is required
• Include your order number; a reason is not required by law
• Return the goods without undue delay and in any event within 14 days of informing us (unless we have offered to collect them)
• Package the item securely to prevent damage in transit

Contact us via the email or other details below. We will send you return or collection instructions if needed.

Return Shipping

For withdrawals due to change of mind, you bear the direct cost of returning the goods. If you received a damaged, defective, or incorrect item, we will cover the return shipping costs. We recommend using a trackable shipping service and, for items over €50, shipping insurance.

Refund Process

Under Finnish and EU consumer law, we will reimburse you without undue delay and in any event within 14 days of the day we are informed of your decision to withdraw. Refunds are made to the same means of payment you used, unless you expressly agree otherwise (and you will not bear any fees for such reimbursement). We may withhold reimbursement until we have received the goods back or until you have supplied proof that you have sent them back, whichever is the earliest. Once we receive and inspect your returned item, we will notify you of the refund status. If approved, we will process the refund within this 14-day period.

Your bank or card issuer may take additional time to show the refund in your account.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund including shipping costs.

Exchanges

Due to the unique nature of our handmade items, direct exchanges are not available. If you would like a different item, please return your original purchase for a refund and place a new order.

Consumer Disputes

If you are a consumer and we cannot resolve a dispute, you may refer it to the Finnish Consumer Disputes Board (Kuluttajariita): kuluttajariita.fi. The Finnish Competition and Consumer Authority (KKV) and Consumer Advisory Services (Kuluttajaneuvonta) provide guidance: kkv.fi.

Contact Us

For return-related questions, please contact us:

Recoverdrjointal
Aviatie 2, 20360 Turku, Finland
Email: supportcenter@recoverdrjointal.world
Phone: +358 20 7432530